The Challenge
This Academic Trauma Center was facing more than $120 Million of backlog (DNFB). They were also dealing with low staff retention and subsequent rising training costs due to turnover, quality, and throughput issues within the entire revenue cycle. It left them with disjointed coding solutions through different vendors that often didn’t meet quality standard.
The Process
The Team
- Dedicated clinical team of 40 hybrid coders trained on both inpatient and outpatient coding
- Registered Nurses with U.S. coding credentials (AHIMA & AAPC)
The Results
$120M
Backlog hits 10 year low
0 Backlog
After 3 years of services
95%
Quality rating
