While technological advancements in the healthcare space make strides in mitigating the demands of patients, they can inadvertently create more work for clinicians by overwhelming them with virtual patient communication. While some companies are employing methods like charging a patient for digital communication, Shearwater Health is optimistic in meeting these challenges at the lowest cost.
These days, doctors are facing full waiting rooms, full schedules, and now full inboxes. Apps like MyChart and patient portals make clinicians more accessible; however, this accessibility can be challenging to manage and cuts into a clinician’s already limited time. Because of this, health systems are beginning to bill for MyChart messages. Technology meant to cause efficiency can take away from care opportunities, but at Shearwater, we see viable solutions to these issues. Shearwater seeks to alleviate the strain on hospitals and clinicians by providing the most confident, least expensive, most scalable resource possible from our Clinical Process Outsourcing (CPO®) platform, creating opportunities for healthcare providers to focus on the patient rather than administrative work.
Technology creates data, which causes someone to take action. But does the person taking action need to be onsite? Does it have to be the doctor or nurse whose limited time for patient interaction is more compromised due to mounting emails and patient communication? It would be advantageous to have a clinical team that could drive first-touch resolution on email communication to decrease the time clinicians spend filtering through inboxes. While automation services and AI grow popular, they allow room for error and can compromise sensitive data. Utilizing Clinical Process Outsourcing (CPO®) professionals can maximize first touch resolution by providing efficiency, precision, and organization to a doctor’s inbox. In addition to filtering through an overflowing inbox, they can provide additional support in writing briefs for a provider on the patient. Instead of a doctor digging through emails and records before communicating with a patient, they can have the information ready to treat the patient as efficiently as possible.
In this instance of alleviating the demands of an overflowing inbox, Shearwater’s Clinical Process Outsourcing (CPO®) platform would be able to provide a reply on behalf of a clinician that is precise, secure, timely, and consistent with the physicians’ and providers’ practices. Efficiency and cost savings on patient communication to reclaim time and reduce cost are achievable and necessary. Today doctors deal with packed schedules and limited time to respond to patient communication; it’s no wonder clinicians feel burned out. Shearwater envisions a better way to optimize patient communication and allow healthcare workers to operate closer to peak clinical practice.
About Shearwater Health
Because of a shortage of clinicians, it’s often difficult to scale healthcare organizations. Shearwater Health provides teams of remote and onsite clinicians that expand the size and impact of clinical teams so that clients can focus on internal teams practicing at the peak of their license. From bedside to back-office, there are over 4,500 Shearwater clinicians solving medical and administrative problems every hour of every day all over the world. Shearwater combines clinical expertise with Six sigma process excellence and RPA technology to improve healthcare outcomes.
