The Challenge
- Existing relationship with BPO vendor for physician prep services
- Utilized Philippine-licensed MDs to prep peer review reports
- Desire to explore alternate vendors with a clinical focus
- Need for cost-effective solution without compromise to quality
The Solution
- Replace Philippine-licensed MDs with Philippine-licensed RNs to prep peer review reports for US-based physicians
- Allowed for quicker scale, lower cost, and less turnover
- The Client invested in the partnership with extensive training and quality oversight to ensure a successful path to full
The Services
Flex with Volume Spikes
Customized Reporting
Scalability with "Train the Trainer" Program
Six Sigma Business Excellence
The Results
2X
Shearwater doubled volume within months of implementation
99%
Quality Scores rise above expectations
20%
Cost Savings with Full Prep Model
