The Challenge
The nursing shortage and industry pressure to contain costs made scaling disability & leave management services difficult for the client.
The Solution
- Shearwater honed client processes, trained client teams, and took on other special projects as well as quality assurance audits that clients needed help with
- Shearwater was able to successfully plan & execute process efficiencies optimizing the end-to-end disability & employee leave and absence management processes
- We provided Six Sigma consulting recommendations which significantly improved client business outcomes
- We were able to integrate data analytics and process-enabling automation to deliver a consistent same-day inventory client report across all client lines of business
- We were able to successfully reduce client productivity losses by implementing initiatives like cross-skilling to cover for sporadic volume spikes
The Strategy
Dedicated Team of Trained Professionals
Scalability with "Train the Trainer" Program
Six Sigma Business Excellence
The Results
30%
Client Portfolio Growth Year Over Year
8x
Team Growth scaling from 20 clinicians to 160
22%
Improvement in Quality Compared to Domestic Predecessor
57%
Increase in Productivity
